Patient Information & Safety

Practice Policies & Crisis Support Resources

Clear guidelines for your outpatient psychiatric care, appointment attendance, and direct access to 24/7 crisis intervention services across Georgia, Washington, Iowa, and Arizona.

Practice Policies & Clinical Guidelines

At Mayflower Behavioral Health, led by Azeezat A. Samuel, PMHNP-BC, we are committed to providing personalized, evidence-based psychiatric evaluations, medication management, and supportive psychotherapy. To ensure an orderly clinical environment, maintain continuity of care, and respect the scheduled time of all patients, we adhere to the following practice policies.

Scope of Outpatient Care

Mayflower Behavioral Health provides outpatient medication management and psychotherapy via telehealth. Our practice is not an acute crisis clinic. Communications sent through the website, email, or patient portal are monitored during standard business hours only.

24-Hour Cancellation Notice

We require a minimum of 24 hours advance notice for any appointment cancellations or rescheduling requests. This allows us to offer the reserved appointment slot to other patients in need of psychiatric care.

Advance Notice Required

Cancellation & No-Show Fees

Late cancellations (less than 24 hours notice) or missed appointments (no-shows) will be subject to the following charges, which are not covered by insurance:

  • $100 Fee: Established patient follow-up visits.
  • $150 Fee: Initial comprehensive psychiatric evaluations.
$100 – $150 Fee Applies

Late Arrival Policy

Timeliness ensures comprehensive clinical evaluation. If you join your telehealth session more than 10 minutes late, the visit may need to be rescheduled to protect clinical quality, and late cancellation policies may apply.

>10 Min Grace Limit

Emergency Circumstances

We recognize that medical emergencies and unforeseen severe events occur. Please notify our office as soon as safely possible. Extenuating situations are evaluated with understanding and compassionate clinical discretion.

Case-by-Case Review

FMLA, Disability & Legal Evaluations

To maintain the integrity of psychiatric treatment and ensure thorough longitudinal clinical assessment, Mayflower Behavioral Health does not provide single one-off evaluations for employment clearance, legal issues, or disability claims.

Requests for Family and Medical Leave Act (FMLA) documentation, emotional support animal (ESA) letters, or short/long-term disability paperwork are considered strictly on a case-by-case basis only for established patients who have been in continuous, consistent treatment with our provider for an appropriate clinical period. An established treatment plan and dedicated clinical appointment are required.

Care Continuity & Administrative Discharge

Consistent psychiatric follow-up is vital for patient safety, treatment efficacy, and responsible prescribing of psychotropic medications. Repeated missed appointments, chronic late cancellations without communication, or failure to attend required monitoring appointments may disrupt your treatment regimen and can result in administrative discharge from the practice.

In the event of discharge, our clinic will provide up to a 30-day bridge of essential maintenance medications (excluding controlled substances) and referral guidance to facilitate a smooth transfer to another mental healthcare provider.

24/7 Mental Health Crisis Resources Directory

If you or someone you know is experiencing acute distress, panic, thoughts of self-harm, or severe psychiatric symptoms, please reach out to the professional crisis intervention resources below. Services are free, confidential, and accessible 24 hours a day, 7 days a week.

Nationwide US

988 Suicide & Crisis Lifeline

Free, confidential 24/7 support across the United States for anyone experiencing mental health distress, emotional crisis, or suicidal thoughts.

Text Support

Crisis Text Line

If you prefer texting rather than speaking on the phone, connect with a trained volunteer Crisis Counselor immediately.

Georgia

Georgia Crisis & Access Line (GCAL)

24/7 toll-free mental health crisis hotline providing emergency assistance, clinician consultation, and mobile crisis dispatch throughout Georgia.

Washington State

Washington State Crisis Resources

24-hour crisis line and recovery support for Washington residents experiencing emotional, behavioral, or substance use emergencies.

Arizona

Arizona Crisis System

Crisis services are available to any Arizona resident regardless of health insurance coverage, 24/7/365, with statewide phone support and mobile team dispatch.

Iowa

Your Life Iowa Crisis Services

Free, 24/7 confidential crisis support, suicide prevention, and substance use guidance for adults and youth living in Iowa.

Specialized Support Helplines

Confidential specialty resources catering to specific communities and clinical needs:

  • The Trevor Project (LGBTQ+ Youth): Call 1-866-488-7386 or text START to 678-678 for 24/7 suicide prevention counseling.
  • Veterans Crisis Line: Dial 988 and Press 1, or text 838255 for dedicated military and veteran crisis support.
  • SAMHSA National Helpline: Call 1-800-662-4357 for 24/7 treatment referral for substance use and mental disorders.
  • National Domestic Violence Hotline: Call 1-800-799-SAFE (7233) or text "START" to 88788.
Outpatient Care

Ready to Begin Your Care Journey?

For non-emergency psychiatric evaluations and ongoing medication management, schedule directly with Azeezat A. Samuel, PMHNP-BC.

Schedule Appointment Contact Practice